There cannot be many people still working who remember the days when the boss dictated a memo, checked and signed it, sent this off in the post and then waited a week for a reply; even for a relatively trivial matter often requiring just a two line response.

Now, such procedures would consign a business to oblivion faster than a second class stamp. Managers are expected to use technology for fast communications and decision making.

The disadvantage is that it is not always possible to process all the information that is available, yet informed decisions are still expected. The danger is that, despite the availability of data to help inform the process, only a superficial analysis of any situation is carried out and the wrong decision made.

The remedy is clear but a manager needs to be firm:

• Firstly, recognise when time needs to be taken to think or gather more relevant information
• Insist on taking time – despite pressure to do otherwise – to consider the outcomes of the options available
• During serious thinking time ensure that the virtual office staff take all calls to allow the best concentration. If a virtual office is not available, then switch the phones over to voicemail for a short time or do the serious brainwork after office hours
• Leave any major decision at least overnight so the subconscious brain can process what it has taken in
• For important or complex decisions, always remember the overall aim – whether it be a particular outcome or the business mission